Donation Refund & Cancellation Policy

At Streets Dogs – A Home For Every Heart, we are committed to using the generous contributions of our supporters to improve the lives of homeless, abandoned, and vulnerable street dogs. Donations received through our website and supported payment channels help us provide food, veterinary treatment, emergency rescue, rehabilitation, shelter, sterilization programs, adoption support, and other animal-welfare activities.

Because donations are voluntary contributions made to support our charitable activities, donations are generally non-refundable once successfully processed. We encourage all donors to carefully review the donation amount and payment details before completing a transaction.

1. Donation Payments

All donations made through our website or authorized payment gateways are intended to support the activities and programs of Streets Dogs.

Depending on the organization’s current needs, donations may be used for:

Emergency rescue and transportation of injured or abandoned dogs
Veterinary consultations and medical treatment
Medicines and other veterinary requirements
Food and nutritional support
Temporary shelter and rehabilitation
Sterilization and vaccination programs
Rescue equipment and supplies
Adoption and rehoming activities
Community animal-welfare programs
Awareness and educational activities
Administrative and operational costs directly related to carrying out our animal-welfare activities

We may allocate donations according to the areas of greatest need at the time the funds are received.

2. Refund Requests

Although donations are normally non-refundable, Streets Dogs understands that an occasional payment may be made incorrectly.

A refund request may be considered in circumstances such as:

An accidental duplicate donation
An incorrect donation amount caused by a genuine payment error
A transaction that was charged more than once
An unauthorized transaction that can be reasonably verified
A technical or payment-processing error

All refund requests will be reviewed individually.

3. How to Request a Refund

If you believe that a donation was made in error, please contact Streets Dogs as soon as possible and provide the relevant transaction information.

The request should include:

Donor name
Email address or contact number
Date of transaction
Donation amount
Payment reference or transaction ID
Reason for requesting the refund
Any other information reasonably required to verify the transaction

Please do not send your full card number, CVV, PIN, password, or other confidential banking credentials by email or through our contact forms.

4. Time Limit for Refund Requests

Where possible, refund requests should be submitted within 7 days of the transaction. Requests received after this period may still be considered where there are legitimate circumstances, but approval is not guaranteed.

5. Refund Approval

If a refund is approved, Streets Dogs will normally process the refund through the original payment method or payment gateway used for the donation, where technically possible.

The time required for the refunded amount to appear in the donor’s account may depend on the relevant bank, card issuer, payment gateway, or financial institution.

6. Payment Gateway Charges

Where applicable, payment gateway, banking, or transaction-processing charges may not be recoverable. Any refund will be handled in accordance with the applicable payment gateway and banking procedures.

7. Fraudulent or Unauthorized Transactions

If you believe that your card or payment account has been used without your authorization, please contact your bank or card issuer immediately and inform Streets Dogs so that we can cooperate with the relevant payment provider where necessary.

8. Changes to This Policy

Streets Dogs reserves the right to update or modify this Donation Refund & Cancellation Policy when necessary. Any changes will be published on this website.

9. Contact

If you have questions regarding a donation, payment, refund request, or transaction, please contact us through the contact details provided on our website.

Streets Dogs – A Home For Every Heart